FREQUENTLY ASKED QUESTIONS
If you do not see your question below, please send an e-mail or call us at (805) 773-9200.
What is the minimum order amount? The minimum order amount is indicated on each catalog page. Generally, it is 100 balls. The minimum order amount for playable baseballs and softballs is 50 pieces.
How are the balls packed? The balls are packed in bulk. Each ball is deflated and individually poly bagged. We recommend shipping the balls deflated in order to save money on freight. If you want the balls to be inflated, please add $0.25 per ball for inflation.
What is your lead-time for production? Generally it takes 50 days to manufacture your order. You can review the our Order Information Guidelines to determine exact production times.
Where is your warehouse located? We ship from Los Angeles, California. We use UPS ground service for shipping.
Do you accept returns? Since all orders are customized according to your specifications, we only replace defective items or products that we have damaged. We cannot accept returns for items that you no longer need. All claims must be made within 14 days of receive the shipment.
Does your pricing include the logo printing? Yes. Our catalog pricing generally includes the logo printing.
How are samples ordered? Random imprinted samples are free upon request and subject to availability. You only need to pay for the ground freight to ship the sample(s). Samples are shipped deflated unless you specify that you want the samples to be inflated. We offer FREE Virtual Samples of your ball before ordering.
Will you Drop Ship? Yes. We can ship to the address you specify. If we have to ship to multiple addresses, there is a $6.00 charge for each additional shipment.
What are your payment terms? The terms are prepaid. You can submit payment by check, PayPal, VISA, MasterCard or American Express (AMEX). If you prefer to pay by credit card, please complete a Credit Card Authorization Form and fax it to us. All credit card payments require this form. Your information is kept private and secure. We do not share your information with any company or person.
Do you accept orders from outside the United States? Yes. We service the needs of customers worldwide. Please email us your shipping address for a freight quote. You are responsible for all duty and import fees. We can ship using your UPS number or FedEx number. We do not ship using our UPS number. Please contact UPS or your freight carrier to determine the amount of fees charged by your country. We provide Weights and Dimensions for international shipments.
Can the color of the ball be specified? Yes, you can specify the PMS color of your ball. Also, we can print you logo multiple times onto the ball. There is no charge for PMS color matching. Please explain what you want so we can provide a complete quote for your project.
Do you accept telephone orders? All orders should be submitted by fax, mail or e-mail copy.
What forms of artwork do you accept? Please refer to our Artwork Requirements page. We accept AI, EPS and PDF formats. All artwork should be vector format. When sending a one-color logo, please send black colored artwork. We will print the Pantone color you specify.